Frequently Asked questions

FAQ for Stone Engraving Ontario

Have a question? We are always looking to improve and we value your questions, comments & suggestions so please do not hesitate to contact us.

Can I purchase a personalized stone online?
Yes, please visit our online shop to see the products we have for sale. We are Canada’s largest online retailer of engraved stone products and stone engraving services.

What stone sizes are available & how do I know what stone type to choose?
Please visit our Stone size guide page

What is your return policy?
We have a comprehensive no ‘BS’ return policy, we want our customers to be completely satisfied with their order. If there is an issue we will do whatever it takes to resolve the issue quickly and to your complete satisfaction. Please click on the following link to review all of our policies or terms and conditions.   return policy

Do you offer any form of buyer protection for online purchases?
Yes, every online sale is processed by Paypal because they have a secure site and you do not have to be a member to use their services. Your online purchase is processed through our Paypal account and is protected by the ‘Paypal buyer Protection plan’ for up to $600

Do you offer a customer pickup option?
Yes, customers can select pickup or have their item shipped when completing the shopping cart process.

Are you located in Canada?
Yes we are a full time stone engraving business conveniently located in Toronto, Ontario. Everything is manufactured in house using all natural stone products, most of our stone is sourced locally in Ontario but we do use some specialty stone that is only available outside of Canada.